Assumes responsibility for ensuring the satisfactory handling of internal or customer related telephone inquiries or service related problems by performing the following functions Promptly responding to customer/internal inquiries in a courteous and professional manner to ensure complete customer satisfaction. Providing customer and internal personnel with accurate produc

Acquires and maintains detailed knowledge of all consumer loan products, all applicable laws, and S&T Bank's Lending Policy to ensure compliance. Maintains proficiency in Consumer Documentation software, Microsoft Word, Excel, Internet searches, E mail, I.B.S., Consumer Loan Origination System, and Optima along with the upgrades to these programs or replacement software a

Designs and supports the implementation of lesson plans, materials, and manuals to support all enterprise wide training and others as deemed necessary for effective Supports operational refreshers with corresponding departments. BVS System e learning modules Security, Regulatory, and Compliance Training Product Knowledge & Department Training Assists with Leadership Train

Develops a working skill set, including competencies in bank operations, a strong knowledge of policies and procedures and bank products/services available to customers. Shows accuracy and balancing skills by maintaining a balancing rate of 85% in accordance with Retail Policies and Procedure manual. Demonstrates knowledge of Consumer Bank Customer Service Expectation & o

Develops moderately complex to complex new business opportunities through proactive calls on new and existing customers for Deposits, Loans, and Treasury Management Services. Expectations of this role include successfully and consistently obtaining production goals in new deposit generation (assessed/assigned annually) and in fee generation (assessed/assigned annually). R

Proves competencies in bank operations by Completion of the New to S&T RSS Job Family Plan as scheduled by Retail Training in conjunction with Retail Operations. Shows accuracy and balancing skills by maintaining a balancing rate of 85% in accordance with Retail Policies and Procedure manual. Demonstrates knowledge of Consumer Bank Customer Service Expectation & offer eac

Liaison between Commercial Banker and Credit Administration facilitating modifications, renewals and extensions within designated relationships. Perform annual risk rating reviews for client relationships within the assigned loan portfolio. Annual credit facility reviews for audit accountability. Conduct Treasury Management Exposure Reviews Routine clearing of financial s

Performs one or more of the following functions Proves competencies in bank operations by Completion of the RSS training Rotation as assigned by Consumer Bank Training in conjunction with Retail Operations. Shows accuracy and balancing skills by maintaining a balancing rate of 90% for six consecutive months. Assists in the supervisory responsibility for the efficient and

Acquires knowledge of all consumer loan products, all applicable laws, and S&T Bank's Lending Policy to ensure compliance. Disburses new loan proceeds upon receipt of required documentation for equity loans. Reviews tickets made by retail staff for funding on Non Real Estate loans to ensure accuracy. Reviews insurance policies for appropriate limits and coverage and mortg

Support the maintenance of an accurate and complete HMDA Loan Application Register by Review every Consumer Equity loan for HMDA accuracy Determine the action code for all cancelled and denied loan applications Input correct HMDA data on Consumer Loan Origination System Assist in the training and education of Consumer Lending and Lending personnel who submit equity applic

Downloads assigned audit using the Personal Audit Device (PAD) and personally examine and verify the Vehicle Identification Number of the unit at floor plan dealer locations. Determines the location of units temporarily off the dealer's lot and inspect the vehicles where possible. Ascertains which units are in transit to the dealer and review the supporting Manufacturer's

Monitors Post Close and HMDA staff to guarantee exceptional customer services levels are met. Supervise a staff of Post Closer(s), who are responsible for the accurate funding of Home Equity Loans and document exception reporting on Consumer and Home Equity loans. Supervise a staff of HMDA Specialist(s), who are responsible for the accurate reporting of the HMDA Loan Appl

Develops a working skill set, including competencies in bank operations, a strong knowledge of policies and procedures and bank products/services available to customers. Shows accuracy and balancing skills by maintaining a balancing rate of 85% in accordance with Retail Policies and Procedure manual. Demonstrates knowledge of Consumer Bank Customer Service Expectation & o

Maintains current in depth knowledge of federal and state laws and regulations related to data privacy consumer protection.Responsible for possessing a thorough knowledge of S&T's Consumer Compliance Program, policies, procedures and processes.As appropriate within the organization, communicates issues related to business operations, regulatory developments, emerging issu

Downloads assigned audit using the Personal Audit Device (PAD) and personally examine and verify the Vehicle Identification Number of the unit at floor plan dealer locations. Determines the location of units temporarily off the dealer's lot and inspect the vehicles where possible. Ascertains which units are in transit to the dealer and review the supporting Manufacturer's